For your pet's safety as
as others, please have your pet on a leash and under your control at
times when entering or leaving the Resort. Some days are a bit crowded
we would not want anyone accidentally injured or someone
frightened. Should you forget your leash please come in and we will let
you borrow one of ours.
pets while under our care will not be
to go on walks or leave the premise except under the direct supervision
of a member of the
of our Resort. This means that a family member may not come by and take
your pet on a walk while you are out of town. We have no way of knowing
whether they will have responsible control . Our insurance liability
Extended stay guests may be released for
or weekend outings with the owner that allow them to leave the
premises. While an
stay guest is absent charges would continue to accumulate as we will
hold their accommodations for them.
You may Check-In any time
during normal Business Hours.
Charges at our normal daily rate begins on the day of your arrival at
what ever time you find convenient to drop your pet(s) off. If you pick up your pet before
12:00 p.m. on your departure
day, you will not be charged for that day.
Should your pet be scheduled for grooming on the day of departure and
we know in advance to give you a courtesy call we will extend the pick
up time for no charge for 2 hours past the call time. For example
if you want a "call when finished "on you pet that is having a bath or
groom and we finish at 2:00 we will call you and you will have until 4
pm to pick up without any daily charge.
Please, No Departures
of our normal Business
Hours. If You
have an Emergency after hours, we have a 24 hour answering service that
you may leave a message on and we will return your call as soon as
possible. You may also send an email which we have access to at all
times to. Please understand that simple lack of planning on your part
does not constitute an emergency for our part. We are always available
for TRUE emergencies.
Sunday is a billable day whether you drop off or pick up your pet
. We open as a courtesy 1 hour in the
Our private residence onsite is just that - PRIVATE. Please honor our
business hours. The
site is for the safety and security of our guests. It is your
responsibility to make your vacation arrangements so that you are able
to arrive back within regular business hours to pick up your pet.
So many times we
have people that push the hours to last minute. We try very hard to be
accommodating but we must set limits. Please respect our
lurking around uninvited is very intrusive.
is impossible to know if you are a client or an intruder
than might be intent upon harm.
If you insist upon going beyond our posted "private" signs or
fenced areas this is considered trespassing. It is an infringement on
the safety and privacy of our other guests and our family
The property is protected by a security system and video cameras.
The police will be called and trespassers will be prosecuted.
Dirty Pet Policy
If your pet arrives excessively dirty or smelly they
will be required to have a bath in our Grooming Salon. We are
constantly cleaning in order to provide you pet with a clean and
pleasant area in which to stay. One smelly pet can ruin the
atmosphere for the entire Resort.
If your pet while staying at out Resort becomes in need of a bath, we
will bath your pet in our Grooming Salon. This can sometimes happen
with puppies who may be a little messier with food and potty habits ,
longer coated breeds that stay in the Suites and are taken for relief
breaks, sometimes in not the best of weather.
All surfaces inside the Resort are impervious so any accidental food or
water spillage, or potty accident can be potential for your pet to
become in need of a bath.
If we decided that your pet needs to be bathed, please understand that
it is for the comfort of you pet, not to add cost to you or profit to
us. We simply can not allow your pet to endure this condition. If we
find it necessary to bath your pet there will be a nominal fee for a
"kennel bath" added to your bill. This will be for a bath only,
no grooming, dematting, or toenails clipped. If you find this policy to
be unacceptable to you please advise the Staff at Check-In.
All vacations at our
should be reserved in advance of your arrival. Some times during our
and Holiday Seasons we will be filled to our capacity and not able to
walk ins. Any vacations planned around a Holiday or in the summer when
school is out should be made as far in advance as possible. All Holiday
Reservations will require a deposit in the amount of the
charge requirement for that Holiday.
deposit can be taken by phone with a credit card at the time the
is made. If you prefer to make your deposit by check, you can
it to us or you may drop it by the Resort. Deposits made by check
must be received within 7 days after the date the appointment is
made. Reservations made within 7 days of your arrival date would
a credit card or either be made in person. Reservations for Holidays
not be held without a deposit. Holiday Reservations must be
with a minimum of 7 days notice prior to your arrival date.
of Holiday Reservations with less than a 7 day notice would result
the loss of your deposit. All days reserved during Holidays and the
of June, July, and August will require a minimum of 3 days notice
arrival or departure
Pick ups made earlier without this 3 day notice will be billed
of days reserved at time the appointment was made.
All vacations at the
are subject to a 2 day minimum charge. Stays less than two days would
be billed as a 2 day charge. This Policy is in effect year round.
Major holidays are also
subject to minimum charge requirements. The minimum charge for Holidays
will be either a 3 day or 4 day minimum charge. See our Holiday
Hours section for information regarding minimums for certain
Holidays. Cancellation of Holiday Reservations without a seven day
prior to your scheduled arrival date would result in you being charged
for the Minimum Charge Requirement for that Holiday.
For the safety and comfort of all our guests we must
proof of vaccinations by a licensed veterinarian or a current titer. A
list is provided below for your convenience. These must be current
the past 12 months or per the recommendations of your personal
veterinarian- with the exception of 3 year rabies . We do accept a
titer on all vaccines except Bordetella . Please fax a copy
prior to your arrival so that we may add them to our files. This will
give us ample opportunity to call you if we find something missing or
expired. After your information is entered in our computer it will only
need to be updated when your pet receives new vaccines on an annual
basis. While we will try to remind you should we see that the vaccines
are expired, it is the sole responsibility of the owner to keep their
pets vaccines up dated and provide us with current information. Please
be aware that most vets are closed at noon on Sat. and closed on
Sundays and most Holidays. If you arrive and we do not have access to
current vaccine records and are not able to verify through your
veterinarian's office your pet cannot stay IN THE KENNEL. If we must
make arrangements for them to get their vaccines there will be a $50
service charge in addition to the vet fees.
You may fax current vaccine
records to 706-658-0245.
CANINES: DHLP-P, RABIES,
BORDETELLA (CANINE COUGH)
FELINES: FELUK, RABIES, and FVRCP
Payment is considered due
when you pick up your pet unless other arrangements have been
approved by management. If someone else picks up your pet
for you they should have the means by which to settle your account. For
your convenience we gladly accept the following types of Payment.
Master Card ,Visa ,Discover and Personal Debit are the credit cards
that we accept. We do not accept American Express. We do accept
personal checks with proper ID. Any returned check will be subject to a
$30 service charge.
stay (over 14 days) would require a two week deposit at arrival
by bi-monthly payments secured with a current credit card to insure
Bedding, Toys and Treats
Toys, treats and a
blanket are the most common.
Try to keep
the treats inline with what your pet is accustomed to eating at home.
Sending too many treats can cause stomach upset when they are not given
on a regular basis at home.
Please limit toys to
3 per pet and all
blankets MUST ARRIVE CLEAN. We really welcome almost anything that you
feel will make your pet happy but do ask that it be kept within
reasonable limits. Over the past 20 years, we have had many extremes in
what owners bring in with their pets. While we certainly do not want to
deprive any animal, we find that many times it is for the feelings of
the owner and that the pet rarely uses most of the items. An article of
your clothing such as a T-shirt or a small blanket with your homes
scent and a couple of toys
are most acceptable; a toy box full of toys and a king-size comforter
or your pool chair cushions are not.
We do ask that bedding be washable
a MAXIMUM of beach towel size or small enough to be place on top of our
beds. This keeps them off the floor and assists in keeping them clean.
Please properly label all toys and blankets with a permanent marker.
Any items that are damaged or soiled will be removed and bagged for
pets comfort and safety.
We prefer to not accept filled or foam beds
unless prior arrangements are made with management for a special needs
pet. We are more than happy to make bedding changes for an older
incontinent pet. Smaller towel size bedding is easier to launder.
We also provide raised beds to keep them comfortable and off the floor
Very large stuffed beds make it difficult for us to clean your
pets room. Many times these beds come in dirty or become soiled while
here and we are not equipped to launder them. This creates an
unsanitary environment and odors. We have many options here to provide
every guest with a bed that
best suites their needs that we are able to keep clean and sanitary.
Please inform us if your pet chews or is otherwise destructive. Charges
will incur if damage is done to beds or enclosures.
We do try to wash soiled bedding as a courtesy when
time allows, but
is not a part of our boarding service and may incur an additional
charge. We ask that you do not send
heirlooms or other indispensable items. While we make every effort to
for personal items we cannot assume liability for them.
Pets can be
very much like children and act out of character when away from home.
They may chew or soil bedding even when this is not their normal
practice at home. Sometimes they will "mark" their territory because
scent is a huge part of their instincts. We work very hard to keep
everything as clean as possible. We ask that you do your part in
helping by sending reasonable items that make it more possible.
Diets and Medications
We provide a variety of premium diets to ensure that
guests eat properly. These foods are inclusive of your daily room rate
up to twice daily. Should you prefer to avoid a diet change we welcome
you to bring your pets personal food from home.
We will prepare and serve it as you direct. All
canned food must be supplied from home. A
microwave, oven and
are available as needed. We will serve "people food" and other specific
diets but we must ask that all raw diets be individually packaged and
arrive frozen. There will be an addition charge for serving raw bones
and meat due to special preparation requirements and sanitation. If
your pet requires a prescription diet or
health reasons for being fed a specialized diet, we ask that you
it from home . Please label all food prior to arrival. If portion
control is a concern, please prebag each meal in a zip lock bag for
individual servings. If you have two pets from the same home that need
to be separated for feeding time we will be happy to offer that service
in our indoor/outdoor suites. It is not possible to separate pets in
our indoor suites. If you have any concerns please feel free to address
them with a staff member. We will work with you to provide the best
situation for your family. Fresh spring water is available at all times.
some additional activities for guests to participate in while visiting
our Resort. These activities are in addition to and not in replacement
of the daily attention and care that all our guest receive. All
are provide as another way to increase your pets enjoyment while here
us. All outdoor activities are performed "Weather Permitting" and
some are seasonal. If for any reason your pet is not able to receive a
scheduled activity, charges for that session will be deducted from your
final bill. Pets that show any aggression are not eligible for these
Some activities may be suspended on Holidays.
kept clean and fresh smelling at all times through hard work and a
cleaning policy. All runs are sanitized after every pet leaves and
your pet arrives with a commercial grade antibacterial, fungicide,
and disinfectant. We do not use bleach to sanitize your pets runs. Our
sanitize solution though deadly to bacteria, fungi and viruses is made
specifically for kennel areas. Accidental contact to this solution
not harm your pet in any way unlike some of the less expensive
i.e. household bleach. Our runs are kept scooped and mopped all during
the day, and washed down with a water hose when all of our
Guests are confined inside. Water hoses are not used at times when your
pet has access to their run. Stainless steel food bowls are washed
every meal. Stainless steel water bowls are kept full and are cleaned
often as needed. All Runs have walls to
prevent cross contamination. Air is exchanged with fans to insure
a constant supply of fresh air.
When you arrive you will
asked for a contact or emergency number to be placed on file in Case
Emergency . Your veterinarian's information will also be kept on file.
the rare event that your pet should require medical attention we would
follow these guidelines.
If the situation allows us time, you or
you stated would be the first contact, this is sometimes all that is
to clarify some concern we may have concerning you pet's behavior, next
in procession would be your Veterinarian.
If at all possible and within
reasonable distance we would use your Veterinarian. If the situation
an actual emergency require immediate medical attention, we have a
on call 24 hours day and are in very close proximity to his practice
resident. Yes, We do have his home phone number. Through our
these are very isolated events and mostly involve more elderly guest or
pet that has had an ongoing illness that we are aware of,
still the old adage "a ounce of prevention is worth a pound of Cure"
us at all times prepared to act quickly and efficiently.